Shipping policy
SHIPPING POLICY
Processing Time Most small parts orders are processed and shipped out same day if ordered before 5:00-6:00 PM CST. Most larger assembly orders are processed and shipped within Same day up to 3 business days (Monday–Saturday, excluding federal holidays when shipping carriers are closed). Orders placed after 5:00-6:00 PM CST may be processed the following business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Carriers We ship via UPS, FedEx, and freight carriers for large or heavy items. Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be available on qualifying orders — see checkout for details.
Domestic Shipping (U.S.) We know how urgent you need your stuff; We try our best to ship all orders out ASAP and also offer standard 2-day shipping if your order meets the qualifying dimensions such as parts or assemblies that can fit into a box up to 12"x12"x12". This 2-day shipping includes Alaska and Hawaii but please note that some far remote locations will take longer than the 2-day shipping even though we pay for 2-day shipping because of the challenging conditions shipping carriers face to deliver to those remote locations. If your order doesn't meet the qualifying 2-day standard shipping conditions, then it will ship ground shipping or freight if the order is very heavy exceeding 110 Lbs. Ground shipping typically arrives within 1–7 business days depending on your exact location. Refer to our shipping map on the ground shipping transit times. Expedited and overnight options are available at checkout. We are always trying our hardest to work with our shipping carriers to offer the fastest and most affordable shipping options available.
Freight & Oversized Items Some items — including large hydraulic cylinders, power units, and heavy assemblies — must ship via freight carrier if exceeding 150LBS. Freight orders require a delivery appointment and a loading dock or forklift at the destination, or we can add liftgate service if needed at an additional cost. Residential freight delivery is available but may incur additional fees. We will contact you to coordinate freight delivery details.
International Shipping We currently ship to select international destinations. International customers are responsible for all customs duties, taxes, and import fees. Delivery times vary by country and are not guaranteed.
Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Damaged or Lost Packages If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at sale@industrialmarinehydraulics.com or call us at (207)570-9384. Shipping carriers require the damaged packaging to be retained by receiver, or no damaged shipping claim will be approved, so it's very important to keep the damaged package as you received it so the carriers will not deny the damaged package claim. Shipping carriers will pick up the damaged package with all contents from receiver to examine for approval of claim. We will work with the carrier to file a claim and arrange a replacement or refund. For lost packages, please contact us and we will investigate with the carrier.
Questions? Contact us at sales@industrialmarinehydraulics.com or call (207)570-9384.